Frequently Asked Questions (FAQ)

1. What types of products do you sell?

We offer a wide range of pet toys, grooming items, and essential supplies for dogs, cats, and small pets. All of our products are handpicked for quality, safety, and pet satisfaction.

2. Are your products safe for pets?

Yes! Every product at Ajexen is selected with your pet’s safety in mind. We only work with suppliers that meet strict quality standards.

3. How long does shipping take?

Shipping usually takes 7–15 business days, depending on your location. You’ll receive tracking info once your order is processed.

4. Do you ship internationally?

Currently, we primarily ship to the USA, If you’re outside these regions, feel free to contact us before placing an order.

5. Can I return or exchange a product?

Absolutely! We offer a 14-day return policy on unused items. Please visit our Refund policy page for full details.

6. How can I track my order?

Once your order is shipped, we’ll email you a tracking link. You can also check your order status anytime on our Order Tracking page.

7. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.

8. My item arrived damaged—what should I do?

We’re so sorry! Please contact our support team at support@ajexen.com within 3 days of receiving your item with photos, and we’ll make it right.

9. How can I contact customer support?

You can reach us anytime via email at support@ajexen.com or use our Contact Us form on the website. We typically respond within 24 hours.